![]() Var grCatItem = new GlideRecord ( "sc_cat_item" ) "special_instructions" : "Please don't drop the thing" , "Additional_software_requirements" : "I would like this thing" , Some request and request item data that we'll use later. sys_id of the "Standard Laptop" catalog item. Note that after the REQ's approval state is set to approved, it will automatically update the RITM's underneath it and kick-off their flows / workflows.
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